Terms and Conditions
3.2 Returns insurance and risk
6. Payment methods
6.1 Credit cards
6.4 Direct deposit
6.5 Interest free payment plans (to approved purchasers)
7. Shipping
8. Limitation of Liability
9. Privacy
10. Legislation
Using this website constitutes your agreement to accept and abide by the following Terms and Conditions. These Terms and Conditions may be amended at any time without notice.
We guarantee that we will accomplish our mission.
We will work with you to find a product that will solve your dog problem. Our team will always explain how our products work, a brief description of the necessary training and what the dog will experience. This will assist you in making a decision on purchasing a product best suited to the task.
As you would expect each dog is different and due to its individual personality/ temperament and its environment, we would be unable to find one product that would suit every dog and every situation. Our team will make recommendations as a guide to assist you in making an informed decision on what product may best suit.
Should you find that the product you decided to purchase is not achieving the desired result despite working correctly we will be able to assist. Our first step would be to work with you by offering advice on making minor adjustments and further training in order to help achieve the desired result. Our owner’s manuals are very thorough and will be able to assist with most issues. It is essential that the correct training is followed as our products are training aids.
Simply notify us within 14 days of receipt of the product that it is not accomplishing the task we will offer a full trade-in value to upgrade to a different product that may be more suited. You will receive the new product after returning the original product and paying for shipment.
This will be done at our discretion depending on the condition of the returned unit, a near new product may be offered in its place.
Once you have purchased one of our products we will ensure that you can at any time receive a trade-in value (depending on age and condition of the product) on the products you purchased to achieve what you set out to achieve.
2.2 Money back guarantee.
Each of our products comes with a 14 day joint responsibility money back guarantee. It is essential that the training is followed to ensure that the product is given every opportunity to achieve the desired result.
Please ensure that you fully understand how the products work and what the dog will experience. Returning a product because you have decided not to use it, or changed your mind is not usually a reason for a refund.
Should our products fail to train your dog we will firstly work with you by offering advice on making minor adjustments and further training. We would then offer a trade-in to upgrade to a different product by paying any difference in value. (Please see our MA – Mission Accomplished Guarantee)
2.3 Warranty
All of our products are covered by a Manufacturer’s Warranty available to the original purchaser only. Please refer to the manufacture’s manual for their specific warranty.
Our general warranties does not cover damage to the products, wear and tear, over-use or abuse, the depletion of consumables, such as batteries, straps, contact probes and wire, etc.
The warranty is void if the product is used in ways that are outside the products intended use.
Warranted goods will be repaired or exchanged for a new or refurbished product. A fee related to workshop testing and repair will apply and the all costs related to postage will be the responsibility of the purchaser.
Should a product be found to be faulty due to manufactures error within 15 days of the receipt of the product we will replace it at no cost to the customer with a working product. This does not include any types of batteries or depletion of batteries or consumable items such as Straps, probes, washers and wire etc.
Please note: The manufacturer has the final word on what they will or will not cover under warranty, their decision is final.
3. Returning a Product:
- All returns for warranties etc must be accompanied by a copy of the original receipt.
- To ensure a speedy response returns should be accompanied by a letter of explanation detailing the problems to be rectified.
- Consumable items such as batteries, straps, wire, etc. are not covered by a manufacturer’s warranty or money back guarantee they are not refundable if the product is working correctly.
- All costs for the return of any items or products will be the responsibility of the purchaser.
- Expenses related to workshop testing, labour and postage for returning the product will be the responsibility of the purchaser. All accounts are to be settled prior to the return of the product.
- Original delivery costs or their value are NOT Refundable.
- A restocking fee of up to the value of 25% of cost of the original unit will apply to all returns.
Returns will only be accepted if:
- You have contacted us within 14 days of the purchase of the product and followed advice on adjustments to fitting, training and the correct use of the product.
- You have read and followed the instructions and training and the product has been used in accordance with the manufacturer's instructions.
- We have had the opportunity to assist with gaining success with the unit.
- You have followed and agreed to the procedure for returning a product.
3.1 Return Address
Please contact the phone number on your original invoice for the returns address.
3.2 Insurance and risk.
The return of any product is at the risk of the purchaser we do not accept responsibility for packages whilst in transit. We recommend that you take steps to ensure that the item is traceable during postage and take out any insurance you may feel necessary.
We are unable to accept any responsibility for the loss or damage of a product whilst in transit.
4. TRAINING AID
Our E Collar products are Training Aids only they are designed to assist you in training your dog.
We do not recommend that any electronic training products be used on a dog that is known for aggression or used in an aggressive situation.
Please consult a qualified vet or animal behaviorist if you feel your dog has aggressive tendencies.
5. AVOIDING PROBLEMS
We find this to be a rare occurrence and can be easily avoided by following some simple guidelines. It is essential that the dog’s skin is checked for signs of redness, irritation or sores of the skin. This will need to be done daily when first receiving the collar and we recommend regular checks thereafter. Regular cleaning of the probes and the strap will also assist.
It is recommended that the collars are not worn for extended periods and that the collar is removed for 3-4 hours each day.
Overly tight collars may increase the chances of soreness.
The collars can NOT be used in conjunction with a lead to tether or walk the dog.
Please also read the instruction manuals for further assistance and advice.
6. Payment Methods
6.1 Credit Cards
We offer Credit card payments over the phone using Visa and Master Card. Credit card Fax authorisations are also available. Goods will be forwarded once credit payments are processed.
Eftpos facilities are available within the store.
6.3 INTEREST FREE PAYMENT PLANS (to approved purchasers)
Our interest free payment plans are offered to approved purchasers. We offer three interest free payments using a valid credit card. Terms and Conditions apply.
Goods will be dispatched once the first payment is cleared.
Email us for further assistance.
6.4 Direct Deposit
Please contact us for details of our bank account for direct internet deposit or deposits over the counter at your local Challenge branch.
Please remember to contact us via phone or email to advise of the deposit. Internet deposits can take up to 48hrs to reach our account where over the counter transactions will show up immediately (a cheque will take extra time to clear)
We will be happy to contact you when the funds have cleared and the goods are dispatched.
Please make cheques and money orders payable to;
K9 Collars
Please post your Cheque/Money Order to:
K9 Collars
33 Browning Street
Yokine WA 6060
Goods will be dispatched once funds have cleared.
6.6 Rental Plan
We offer a ‘Rent; Try; Buy’ Program to approved purchasers on selected stock items. All rental plans are subject to our terms and conditions and require the provision of valid credit card details. For further information please contact our sales team.
Converting to a purchase! Should you decide to purchase the rental product that you receive or swap over to a different model for purchase we are happy to use the rental fee and the deposit towards the cost of purchasing.
Returning a rental unit! At the end of the rental period if you decide to return the rental unit we will refund your deposit via a credit card refund or cheque. The amount of the refunded deposit will be determined by the condition of the returned unit allowing for fair wear and tear. Any damage such as dog chews and serious scratching will reduce the amount of the deposit refunded.
7. Shipping
We use Australia Post ‘E post’.
All items purchased and shipped via ‘E Post’ are registered and insured for the purchase amount, a signature will be required when receiving the goods. Standard postal times will occur. Express ‘E post’ orders are available for an additional fee.
8. Limitation of Liability
Pet Systems Pty Ltd and K9 Collars will not be liable for any losses or damages direct, indirect or consequential related to the use, misuse or inability to use the products supplied. The purchaser assumes full responsibility.
9. Privacy
Any information we receive via this web site or directly will be considered private and will not be passed along.
10. Legislation
Please check the legislation within your state or territory before purchasing any electronic dog training products.
Our products are designed to assist with the training of a dog; improper use could violate state laws.
